I had a friend order the Italian Athenaze and he recently received this message.
la presente per segnalarLe che siamo ancora in attesa della merce, relativa al Suo ordine A470178E del 28/1/2009 da parte del fornitore.
Le ricordiamo che potrà collegarsi al link http://www.unilibro.it/find_buy/member/my_ordini.asp per controllare lo stato del suo ordine che riterremo valido fino alla scadenza contrattuale di 60 giorni dalla data del Suo ordine.
Nel ringraziarLa per averci scelto, ci auguriamo di riaverLa come nostro cliente e La salutiamo cordialmente.
I’m not a native but can understand it pretty well, this is my version (my English is not that good, though).
This letter is to inform you that we still await for the goods (the product), according to your order A470178E on 28.1.2009 from the supplier.
We remind you that you will be able to visit the link http://www.unilibro.it/find_buy/member/my_ordini.asp to control the status of your order, which we will consider as valid until the contract expiry on the 60th day from the date of your order.
We thank you for choosing us, and we hope to have you again as a client. Best wishes.